Creo Managed Services
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EXPERT CREO SYSTEM ADMINISTRATION
The EAC Alliance for Creo Program is designed to provide on-going technical support and management, to enhance the dependability and accuracy of Creo systems. Multiple levels of support are available to suit your organization’s specific needs. Alliance 1.0 for Creo is available in three tiers.
STANDARD CONTENT
Core Creo Application Management Administration Support New User Set-Up Lunch & Learns
SILVER RECOMMENDATIONS
15 or Less Users
1 Creo Admin
EXCLUSIONS
Custom Creo Code Modifications Time & Material or Variable Scope Projects
STANDARD CONTENT
SILVER standard content+
SILVER + GOLD RECOMMENDATIONS
16-50 Users
2 Creo Admins
EXCLUSIONS
Custom Creo Code Modifications Time & Material or Variable Scope Projects
STANDARD CONTENT
Expanded SILVER + User Adoption & Best Practices
RECOMMENDATIONS
Over 50 Users
Over 2 Creo Admins
EXCLUSIONS
Custom Creo Code Modifications Time & Material or Variable Scope Projects
SILVER | GOLD | PLATINUM |
| Standard Product Tiers & Additional Options | SILVER | GOLD | PLATINUM | |
| Creo Admin and License Management | Standard | Standard | Standard | |
| Ticket Support & Reporting | Standard | Standard | Standard | |
| Bi-Monthly Check-Ins | Standard | Standard | Standard | |
| Lunch & Learn Sessions | Standard (4 sessions/year) | Standard (8 sessions/year) | Standard (12 sessions/year) | |
| User Adoption & Best Practices | Standard | |||
| Creo Upgrade | ||||
| Creo Training Sessions | 12X4 hour blocks | 24×4 hour blocks | 48×4 hour blocks | |
| Standard Product Tiers & Additional Options | |
| Creo Admin and License Management | Standard |
| Ticket Support & Reporting | Standard |
| Bi-Monthly Check-Ins | Standard |
| Lunch & Learn Sessions | Standard (4 sessions/year) |
| User Adoption & Best Practices | |
| Creo Upgrade | |
| Creo Training Sessions | 12X4 hour blocks |
| Standard Product Tiers & Additional Options | |
| Creo Admin and License Management | Standard |
| Ticket Support & Reporting | Standard |
| Bi-Monthly Check-Ins | Standard |
| Lunch & Learn Sessions | Standard (8 sessions/year) |
| User Adoption & Best Practices | |
| Creo Upgrade | |
| Creo Training Sessions | 24×4 hour blocks |
| Standard Product Tiers & Additional Options | |
| Creo Admin and License Management | Standard |
| Ticket Support & Reporting | Standard |
| Bi-Monthly Check-Ins | Standard |
| Lunch & Learn Sessions | Standard (12 sessions/year) |
| User Adoption & Best Practices | Standard |
| Creo Upgrade | |
| Creo Training Sessions | 48×4 hour blocks |
CREO APPLICATION ADMINISTRATION STANDARD SERVICES
Perform regular troubleshooting to isolate source of issues and resolve them
Diagnose and resolve problems to enhance dependability and accuracy of Creo systems
Conduct Quickstart Assessment to understand current state of Creo environment
Bi-monthly regular check-in meetings to evaluate health of Creo platform & progress
License Management
New User Set-Up
THE BENEFITS TO YOU
SAVE 50%
Want to learn more about how our Alliance for Creo program can help you take full advantage of your Creo investment? Our experts would love to connect with you and help you uncover potential for greater benefits in your licenses!
