Service Lifecycle Management
Service Lifecycle Management (SLM) allows your organization to ensure optimal performance, capture new revenue streams, and maintain high customer satisfaction by managing the events and experiences of your product in the field.
Our SLM Solution
We partner with PTC to deliver a set of products and services to create, manage, and deliver service information for connected products.
For creating service information, we recommend using Creo Illustrate and Arbortext Editor/Styler for technical illustrations, service procedures, and technical publications.
For managing service information, we recommend using Windchill Service Parts, Windchill Service Parts, and Arbortext Publishing Engine for accurate and reusable content which is translated for a global market.
For delivery, we recommend using InService for parts and service ordering, and ThingWorx Studio for AR experiences.
“IsoDraw allows me to complete projects in half the time I’m accustomed to. Not only do I benefit from productivity gains, IsoDraw helps me produce higher quality technical illustrations too.”
-Chris Lange, Technical Writer, Wagner SprayTech
Need a bit more info?
We’ve gathered up a few helpful resources for you. Give us a shout if you’re still having a hard time finding what you’re looking for.