Tag: service

The benefits of AR & digital work instructions

There are many benefits of AR (Augmented Reality or Assisted Reality) and digital work instructions, but the idea of digital transformation can seem overwhelming. This article talks about why many organizations are starting to consider digital work instructions, and the benefits augmented reality (AR) can bring. As organizations begin to deploy applications at scale, they…

How technical documentation impacts field service procedures

Let’s talk about how technical documentation impacts field service procedures, high costs of inaccurate technical information, the root causes of service failures, and how to achieve high field service productivity and effectiveness. Many of the fundamental issues in service occur due to inaccurate service information and technical documentation that is difficult to understand. We have…

An Easy Way to Create Digital Work Instructions for Service

Augmented Reality (AR) and Assisted Reality for digital work instructions have become a growth driver, or at least consideration, for many industries. Yet moving everything from paper or ‘digital hard-copy’ to digital AR experiences seems to be a daunting task for large and small organizations alike. The truth is, there are many ways to incorporate…

Making Service Information Accurate, Relevant, & Accessible

If your organization creates service information, work instructions, installation operator guides, user guides, technical instructions, service manuals, or even service procedure bulletins – it’s time to rethink your process. Let’s talk about how to make your service information accurate, relevant and accessible. Defects in products happen, but in the case that a product needs to…

Leverage augmented reality to enhance your service strategy

The Internet of Things (IoT) is transforming the way companies design, manufacture, and service their products and manufacturing floors. ‘Service’ is one of the most notable areas to be impacted by this wave of technology and connected devices. Monitoring assets in the field and on the shop floor gives service technicians access to usage, error,…

Part 3: Deciding Whether or Not to Customize PTC Arbortext

In the last few weeks I’ve discussed the benefits and costs of customization. This week I will review deciding whether to customize or not. If you missed these posts, you can read them here: Part 1: The Benefits of Customizing PTC Arbortext Part 2: The Cost of Customizing PTC Arbortext So how can you weigh…

Part 2: The Cost of Customizing PTC Arbortext

In my last post, ‘The Benefits of Customization,’ I told you I would review the cost of customization in my next post. If you missed it, you can find it here: Part 1: The Benefits of Customizing PTC Arbortext Of course, the benefits of customization don’t come without some associated costs. Here are some examples…

Part 1: The Benefits of Customizing PTC Arbortext

This is part one of a three part series regarding PTC Arbortext, deciding whether to customize or not. In this series, we will discuss the benefits of customization, the costs of customization, and deciding whether to customize or not. You’ll often hear of DITA in the technical documentation world. DITA stands for ‘Darwin Information Typing…

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