Tag: tech publication

The benefits of AR & digital work instructions

There are many benefits of AR (Augmented Reality or Assisted Reality) and digital work instructions, but the idea of digital transformation can seem overwhelming. This article talks about why many organizations are starting to consider digital work instructions, and the benefits augmented reality (AR) can bring. As organizations begin to deploy applications at scale, they…

How technical documentation impacts field service procedures

Let’s talk about how technical documentation impacts field service procedures, high costs of inaccurate technical information, the root causes of service failures, and how to achieve high field service productivity and effectiveness. Many of the fundamental issues in service occur due to inaccurate service information and technical documentation that is difficult to understand. We have…

Making Service Information Accurate, Relevant, & Accessible

If your organization creates service information, work instructions, installation operator guides, user guides, technical instructions, service manuals, or even service procedure bulletins – it’s time to rethink your process. Let’s talk about how to make your service information accurate, relevant and accessible. Defects in products happen, but in the case that a product needs to…

Making the Case for Arbortext and Dynamic Publishing

Many businesses rely on one or two technical writers to collect all required technical and digital information needed to create technical and marketing publications. Most of this effort is manual, using the tried and true method of emailing, calling, and walking down the hall to bug technical resources for information or a screen grab; over…

The Value of Creo Illustrate

In this article you will learn what Creo Illustrate can do for you, and exactly what value it brings to the table. You will also discover how Creo Illustrate addresses many issues faced by OEMs and engineering organizations. In order to fully grasp what Creo Illustrate can do for you, you must understand the current…

Why You Should Be Using More Technical Illustrations

Having more technical illustrations than information is beneficial in many ways—and the solution to do so is easier than you think. Here’s why you should be using more technical illustrations and the best way to create them. Technical Illustrations are easy to understand We all know the saying “ a picture paints a thousand words”—and…

Connecting to Salesforce with ThingWorx

One of the great aspects of ThingWorx is the ability to connect disparate data silos to a central IoT hub. Many of these silos are made accessible through Web APIs. RESTful Web APIs enable developers to pull data from an inexhaustible number of sources around the web; often using nothing but a HTTP URI. Salesforce has an extensive…

Part 3: Deciding Whether or Not to Customize PTC Arbortext

In the last few weeks I’ve discussed the benefits and costs of customization. This week I will review deciding whether to customize or not. If you missed these posts, you can read them here: Part 1: The Benefits of Customizing PTC Arbortext Part 2: The Cost of Customizing PTC Arbortext So how can you weigh…

Part 2: The Cost of Customizing PTC Arbortext

In my last post, ‘The Benefits of Customization,’ I told you I would review the cost of customization in my next post. If you missed it, you can find it here: Part 1: The Benefits of Customizing PTC Arbortext Of course, the benefits of customization don’t come without some associated costs. Here are some examples…

Part 1: The Benefits of Customizing PTC Arbortext

This is part one of a three part series regarding PTC Arbortext, deciding whether to customize or not. In this series, we will discuss the benefits of customization, the costs of customization, and deciding whether to customize or not. You’ll often hear of DITA in the technical documentation world. DITA stands for ‘Darwin Information Typing…

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