Category: Tech Publication & Service Info

An Easy Way to Create Digital Work Instructions for Service

Augmented Reality (AR) and Assisted Reality for digital work instructions have become a growth driver, or at least consideration, for many industries. Yet moving everything from paper or ‘digital hard-copy’ to digital AR experiences seems to be a daunting task for large and small organizations alike. The truth is, there are many ways to incorporate augmented reality into service,…

Making Service Information Accurate, Relevant, & Accessible

If your organization creates service information, work instructions, installation operator guides, user guides, technical instructions, service manuals, or even service procedure bulletins – it’s time to rethink your process. Let’s talk about how to make your service information accurate, relevant and accessible. Defects in products happen, but in the case that a product needs to be taken apart- it’s important to do it the…

Driving Service and Parts Profitability with Product-Specific Information

The stakes are high and, as technology is making the world ‘smaller’, competition is growing at a furious rate. Your enterprise needs to stay on-point at all times and deliver flawless service to every client on a moment’s notice. With so many variables impacting efficiency and profitability, how can you manage the service lifecycle of…

Making the Case for Arbortext and Dynamic Publishing

Many businesses rely on one or two technical writers to collect all required technical and digital information needed to create technical and marketing publications. Most of this effort is manual, using the tried and true method of emailing, calling, and walking down the hall to bug technical resources for information or a screen grab; over…

‘Smart’ Service Management is Your Key to Success

Most organizations recognize the importance of a ‘speedy response’ to a quality issue or a customer complaint. In fact, faster service response time has been named as a top priority for many service lifecycle management efforts. The significant demand for manufacturers and service organizations to resolve customer issues promptly, and to quickly mitigate any product…

Leverage augmented reality to enhance your service strategy

The Internet of Things (IoT) is transforming the way companies design, manufacture, and service their products and manufacturing floors. ‘Service’ is one of the most notable areas to be impacted by this wave of technology and connected devices. Monitoring assets in the field and on the shop floor gives service technicians access to usage, error,…

The Value of Creo Illustrate

In this article you will learn what Creo Illustrate can do for you, and exactly what value it brings to the table. You will also discover how Creo Illustrate addresses many issues faced by OEMs and engineering organizations. In order to fully grasp what Creo Illustrate can do for you, you must understand the current…

How SLM Software Provides Value to Field Service Technicians

A field service technician is a product expert who goes on site to assess, install, repair, or troubleshoot problems. Often when a company does not use field service software, or SLM software, these technicians have a hard time troubleshooting the problem in a quick and efficient manner. Having a Service Life Cycle Management (SLM) tool…

Why You Should Be Using More Technical Illustrations

Having more technical illustrations than information is beneficial in many ways—and the solution to do so is easier than you think. Here’s why you should be using more technical illustrations and the best way to create them. Technical Illustrations are easy to understand We all know the saying “ a picture paints a thousand words”—and…

Why After-Sales Service and Support Could Save Your Company

Service organizations typically receive recurring revenue, less fixed capital, and higher margins than strictly product-centric businesses. Aftermarket services now account for almost 24% of manufacturers’ total revenue and 40% to 80% of their total profits (Pollack, B., PTC Video: Transforming Your Service Organization with SLM (part 3 of 3)). When executed properly, after-sales service and…

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