Responsibilities
Responsibilities
Responsibilities, skills, and knowledge may be representative, but not all-inclusive of those commonly associated with the position.
Sales Strategy & Leadership
- Develop and implement a comprehensive sales strategy that aligns with company goals and growth objectives.
- Drive revenue growth through new software, service, and support sales.
- Establish best-in-class sales processes, methodologies, and performance metrics.
- Foster a high-performance sales culture focused on accountability, customer value, and results.
- Stay ahead of industry trends, market dynamics, and competitive landscape to inform strategy.
- Direct sales forecasting activities and set performance goals accordingly.
- Resource allocation and accountability – ensure that the departmental budget is aligned with organizational goals and objectives.
- Monitor and evaluate the activities and products of the competition.
Revenue Growth & Customer Acquisition
- Own and drive the sales pipeline, ensuring strong lead generation, qualification, and deal closure.
- Develop strategies to penetrate new markets and expand the company’s customer base.
- Work closely with marketing to refine lead generation and demand generation strategies.
- Identify and execute upsell and cross-sell opportunities within existing accounts.
- Optimize pricing, contract negotiation, and value-based selling approaches.
- Prepare quarterly sales reports showing sales volume, potential sales, and areas for client base expansion.
- Attend promotional events to showcase the company’s software solutions.
Customer Engagement & Relationship Management
- Deliver sales presentations to key clients in coordination with sales executives.
- Meet with key clients, assisting sales executives in maintaining relationships and negotiating and closing deals.
- Provide direct account management and ensure that all escalated customer issues are reviewed and resolved in a timely manner.
Internal Collaboration & Strategic Alignment
- Work closely with the SVP of Customer Success to ensure seamless handoffs and customer experience.
- Partner with marketing for data-driven decision-making to refine messaging, branding, and sales enablement strategies.
- Collaborate with product and service teams to ensure alignment on customer needs and expectations.
- Prepare at minimum quarterly sales reports showing sales performance, forecasts, market trends, and areas for client base expansion.
- Facilitate collaboration between sales and other departments to enhance workflow efficiency, communication, and cross-functional alignment.
Sales Team Leadership & Development
- Recruit, mentor, and develop a high-performing sales team while overseeing support staff, including hiring, training, disciplinary actions, and maintaining an effective staffing structure.
- Define and monitor key performance indicators (KPIs) to measure success.
- Provide ongoing coaching, training, and professional development for sales team members.
- Foster a collaborative and results-driven team environment.
- Direct staff and performance evaluations to develop and control sales programs.
- Provide management through effective communication, coaching, and development while comparing sales results to goals and taking appropriate corrective action.
- Leadership to oversee any support staff, including discipline, conducting interviews for potential new hires, establishes and maintains an adequate staffing structure, actively provide resources, training, mentorship, and solutions to direct reports to achieve individual, departmental, and overall company goals, objectives, and development.
- Advocate and promote a positive work environment.
- Perform other duties as assigned, based on company needs.
