Modernized service strategies combine enterprise IT, ‘smart’ technology, and information.

Manufactures are expected to be more demand oriented, data driven, and technologically focused. This means focusing on the customer, using the data collected from many different areas, and digitally executing strategies using platform technologies.

Many companies today are focusing on the current stage of achieving field service excellence. This tends to be an easier, stand-alone area to focus on as it incorporates vast amounts of technology available to help and support them.

The next stage deals with moving towards connected service platforms which oftentimes involve an integration of smart, connected products. This is when companies will start to deal with how to capture data, leverage the insights, and turn it into actionable results for various stakeholders throughout the organization.

The last stage deals with achieving servitization optimization. Servitization is an important concept because it holds the potential to transform how products are delivered and monetized. This is really the movement towards product service systems and products-in-use value.

Ultimately, providing access to product and parts information is a crucial step in on the path to successful profitable growth.

Technology is fueling service transformation for many organizations.

For instance, here’s how ‘service’ has begun to transform with the help of new technologies:

• Cloud technologies have enabled greater access to service parts visibility and information.
• Mobile technology has put information in the hands of service technicians, at the right time.
• Big data analytics now capture asset and product information, enabling enhanced service quality with better first-time fix rates.
• And social technology has allowed engineers, service, and customer support to collaborate.

These cloud, mobile, social, and big data analytics technologies have enabled manufacturers to transition from systems to service, from information to innovation.

Our team is prepared to help you achieve field service excellence. Our Product Development Information Services team is experienced in the architecture, implementation and support of a technology portfolio making service excellence a reality for many of our customers.

It’s no wonder people like you are researching ways to reduce downtime. A 2016 ITIC survey found 98% of organizations said a single hour of downtime cost over $100,000. 81% of respondents said an hour of downtime cost their organization over $300,000!

Remote monitoring, remote diagnostics, and predictive analytics are helping organizations reduce downtime. They’re transforming the way companies manage and service their manufacturing operations. As Gary Wollenhaupt calls out in his article about how IoT Slashes Downtime with Predictive Maintenance; manufacturing machinery and other assets can now be connected to the industrial internet of things. Predictive maintenance will begin to replace scheduled maintenance based on mileage, time, usage, or other predictive measures.

We now have the ability to digitally peer into the inner workings of an asset to understand performance, tolerance, temperature, or any number of other factors that can be measured using sensors and device networks. When harnessed, this data is the is the answer to the question being asked by many organizations – “How do I reduce downtime and increase productivity?”

There are many tools on the market to collect the data streaming from sensors and turn it into useful information. We recommend PTC’s suite of industrial connectivity / Industrie 4.0 solutions. We’re not alone. Forrester Researched named PTC and IoT Software Platform Leader and PTC’s ThingWorx was named a leader in “IDC MarketScape: Worldwide IoT Platforms (Software Vendors) 2017 Vendor Assessment.” PTC’s integrated solution suite includes ThingWorx, Vuforia, Kepware, and others.

Our team of solution architects and technical experts can help define and implement the solution(s) you need. We want to help you begin remotely monitoring your assets, whether manufacturing or remotely deployed (products), and leverage predictive analytics to reduce downtime and save money. It may involve a custom solution set, or it could simply be PTC’s eacy-to-deply Manufacturing Apps.

EAC is here to take on as much or as little of your project as necessary. We can simply provide the software for your own team to implement. Or we can manage the entire process from installation, to implementation, to integration and front-end development.

Please contact us. We want to help you leverage technology to reduce downtime and improve your bottom line.

Here is a better description of the solutions mentioned above:

The ThingWorx platform includes compatible modules that deliver the functionality, flexibility, and agility enterprises need to implement industrial IoT apps and AR Experiences. This includes industrial connectivity, analytics, and application enablement. ThingWorx is unrivaled in its ability to help companies quickly connect data streams and publish dashboards or mashups.

Kepware is a single solution for collecting, aggregating, and providing secure access to industrial operations data. The ThingWorx Native Interface integrates the Kepware KEPServerEX with ThingWorx easily and securely. This integration lets organizations take data streams from almost any manufacturing asset and present it in a useable format. The Kepware family also offers a predictive analytics engine in addition to other Machine-to-Machine (M2M) and Data Tunneling solutions.

Vuforia is PTC’s solution for creating rich augmented reality experiences for applications such as work instructions, user training / manuals, asset monitoring, and service instructions. It lets users leverage the richness of 3D and insights from IoT to deliver compelling augmented reality experiences the help improve efficiencies, build better products and enable safer, more productive workers.

It’s finally here, the next big thing-Augmented Reality (AR) AR is finally moving from ‘a neat idea’ to ‘a necessary tool.’

Like any new technology, AR has gone through its awkward teenage years; clumsy, hasn’t grown into its ears, and doesn’t quite know what it wants to do with its life. It’s no different than the likes of portable computing, the smart phone, or any other modern technological marvel. (here’s a hilarious slide show of the early life of portable computing from itworld.com)

AR is finally coming into focus for many companies. People in various roles are starting to see how AR can reduce human errors, simplify the transfer of information, and provide insight to end users and managers alike. And I’m not even going to get into the endless possibilities involving customer engagement and experience. When a technology moves from video games and parlor tricks into serious applications like technical publications, assembly instructions, maintenance and support, and plant operations…it’s arrived.

Computing power and hardware has all but caught up to the demands of AR applications. Your company should either have, or be working on a strategy to take advantage of AR. If you don’t believe me, then maybe you’ll believe the Harvard Business Review. EAC Product Development Solutions is here to support your adoption of Augmented Reality and other Internet of Things (IoT) smart connected operations and product applications. Whether you’re getting a plan together, trying to obtain buy-in from the rest of your organization, selecting the right software platform, implementing a solution, or developing ‘experiences’ (that’s what AR and IoT applications are typically called); we’re here. We have teams of experts to make sure you successfully transform the way you design, manufacture, connect to, and service your products and organization.

As the leading PTC North American partner we offer our customers all of PTC’s technology solutions: ThingWorx, Windchill, Creo, Arbortext, Vuforia, Mathcad, etc. We also have a deep knowledge of the tools, applications, and configurations. This allows us to provide first-class consulting, implementation, and support services to ensure people like you are successful. Give us a call.

Augmented Reality (AR) is a powerful tool used for design reviews, collaboration, and communicating design intent. The AR functionality built into every seat of Creo makes it easier for CAD users to share design info with colleagues, suppliers, customers, and manufacturing partners in a rich, immersive way.

First of all, why use Creo?

PTC Creo, formerly Pro/ENGINEER, is a product design software used by manufacturers for mechanical engineering, design and manufacturing. Creo supports designers from initial concept to design, simulation, and analysis. This CAD tool offers industry-leading capabilities, augmented reality (AR), and the ability to capitalize on the potential of the Internet of Things (IoT) – which enables users to produce better products, more efficiently, and at a lower cost.

Here’s a few examples of how you can benefit from the ability to rapidly create, publish, and share AR experiences directly from Creo.

Creo AR is fundamentally changing the way product stakeholders outside of engineering consume and leverage product data.

Common industry challenges and how to fix them

Share augmented reality experiences

Challenge: You need to quickly, efficiently, and safely get feedback for a design review from a supplier or vendor.

Preparing and packaging models so that people can see them for distribution and review can be a challenge. Engineers typically go through a process of saving a copy the files and keeping track of drawings, assembly, and parts with a risk of compromising intellectual property in the process.

Solution: Creo AR allows you to rapidly define and publish AR experiences that can be distributed instantly only to those who have permission to view it.

Visualize augmented reality experiences

Challenge: You’re unable to convey the size and scale of your design.

It’s difficult to visualize a design if it’s behind a computer screen or you don’t have the means to meet up and physically see the prototype. Engineers can spend a lot of time and money on creating multiple design drafts and prototyping for a short review feedback that could end up relaying to them that more changes need to be made.

Solution: Creo AR allows for immersive design data with full context and scale so that you can interact, explore, and engage with design data.

Creo AR Design Share Extension

The Creo AR Design Share extension allows you to create and manage more augmented reality experiences. The extension allows you to fully control the authoring and accessibility of your company’s AR experiences which protects your intellectual property by preventing access to critical CAD data.

The first 5 AR experiences you create within Creo are free. After that you can purchase the ‘Enterprise package’ which allows you to create 50 models, or the ‘Individual package’ which allows you to create 10 models. Purchasing one of the packages for the Creo AR Design Share extension will also give you permanent shelf life (versus 6 months free) and the administrative control to add and remove authors and viewers as well as add and delete AR experiences.

The value of augmented reality across the Enterprise

Augmented reality goes beyond the ‘cool’ factor. Organizations can make money with the value that AR brings to design, manufacture, selling, service, training, and operations. Talk to our Smart Connected Enterprise experts to learn more about augmented reality.

The Internet of Things (IoT) is transforming the way companies design, manufacture, and service their products and manufacturing floors. ‘Service’ is one of the most notable areas to be impacted by this wave of technology and connected devices. Monitoring assets in the field and on the shop floor gives service technicians access to usage, error, and predictive analytics prior to a repair. As companies continue to adopt the IoT, more organizations are satisfying the prerequisites to easily deploy augmented reality for service.

With the convergence of the digital and physical worlds, manufacturers are using augmented reality as a tool to help improve their service capabilities. Augmented Reality (AR) can deliver the right information at the very moment that it’s needed on the manufacturing floor so that field service technicians and other factory workers can reduce errors, enhance efficiencies, and improve productivity. AR also allows for content to be presented in arguably the most contextual way possible. When accurate information is presented over real-world devices there is little room for error and misunderstanding.

If field service technicians aren’t available to be on-site for a critical situation, then technicians can remotely assist customers with the help of AR. Customers will be able to observe service manuals with interactive 3D animations to disassemble components or work on equipment with which they’re unfamiliar with. If the users need further help, then the experienced field service technician can walk users through instructions while steaming the user’s device view in real time.

Augmented Reality Barriers to Entry

Your service and parts information have to be accurate and up-to-date in order to fully benefit from an augmented reality investment. Making sure your organization has a reliable Service Lifecycle Management system in place is the first step to digital transformation. Without accurate information on parts and equipment, field service technicians could replace the wrong part or be confronted with an outdated, undocumented design.

In order to be labeled a “smart connected enterprise,” a company should have a strategy to connect all of their assets and data; this includes technical publications. Connected technical illustrations have the power to show the current status for every part and piece of equipment. For example, if a mechanic could see a 3D representation of a vehicle’s carburetor and view critical metrics it would help them understand the potential for repairs or future failure.

Your organization needs to be IoT ready – meaning that there needs to be a strategy in place to input sensors on products and equipment. The Internet of Things allows products and assets to send alerts to a maintenance system that assigns a field service technician to perform a repair. Without the sensors that relay information about the status of those parts, and accurate 3D representations, augmented reality devices would be useless because there would be no relevant or up-to-date information to leverage in the field.

The IoT and Augmented Reality are transforming service and enhancing the field service process. Check out EAC’s solutions to see how you can start using AR today.

The rapid development of technology has transformed traditional modeling methodologies and provided new ways to deliver digital 3D models and product data. Computer-aided design (CAD) now gives users the tools used in all stages of product development from concept development to final presentation. Not only are the products changing with technology advances, the tools we use to design the products are changing too.
So how exactly is augmented reality changing the way you do your work? Here are 3 ways Augmented Reality is reinventing your design process.

AR makes your workspace way more flexible

You won’t have to be constrained to your desk to design products anymore. AR allows you to take your design beyond where you traditionally have done the bulk of your work. With the help of smart glasses, tablets, and mobile phones, you can design, and experience your designs anywhere you want whether it’s at your desk, in a conference room, or on a shop floor.

AR allows you to fully conceptualize designs

Digitally generated 3D models created within CAD software have a limitation – the rendering of the design is still stuck inside of a flat screen. Augmented reality allows you to fully conceptualize designs when they’re superimposed on the physical world. Augmented reality allows you to sit inside your design as you’re creating it – enhancing engineers’ ability to evaluate and improve designs. This lets you fully appreciate characteristics of a design at full, partial, or expanded scale in its intended setting.

AR reduces time and money spent on prototyping

Augmented reality gives designers and engineers the ability to view accurate representations of finished products in real-world scenarios without expensive prototypes. It eliminates the constant need to build multiple and costly prototypes because you’re able to see any design flaws in a half virtual, half physical world. By the time you’re ready to send your draft to a 3D printer or manufacturer, you’re already very confident in your design.

If you’re not already using AR in your design process, it probably won’t be long before you are. Companies like PTC are leading the way to innovation and new design processes by integrating Augmented Reality (AR) capabilities into their CAD software, Creo Parametric. Creo AR allows you to rapidly create AR experiences directly from Creo, easily manage and control viewer access, rapidly distribute and share AR experiences, and effectively communicate and collaborate design information.

Start creating, publishing, and sharing augmented reality experiences with Creo AR – download the datasheet to learn more.