Modernized service strategies combine enterprise IT, ‘smart’ technology, and information.
Manufactures are expected to be more demand oriented, data driven, and technologically focused. This means focusing on the customer, using the data collected from many different areas, and digitally executing strategies using platform technologies.
Many companies today are focusing on the current stage of achieving field service excellence. This tends to be an easier, stand-alone area to focus on as it incorporates vast amounts of technology available to help and support them.
The next stage deals with moving towards connected service platforms which oftentimes involve an integration of smart, connected products. This is when companies will start to deal with how to capture data, leverage the insights, and turn it into actionable results for various stakeholders throughout the organization.
The last stage deals with achieving servitization optimization. Servitization is an important concept because it holds the potential to transform how products are delivered and monetized. This is really the movement towards product service systems and products-in-use value.
Ultimately, providing access to product and parts information is a crucial step in on the path to successful profitable growth.
Technology is fueling service transformation for many organizations.
For instance, here’s how ‘service’ has begun to transform with the help of new technologies:
- Cloud technologies have enabled greater access to service parts visibility and information.
- Mobile technology has put information in the hands of service technicians, at the right time.
- Big data analytics now capture asset and product information, enabling enhanced service quality with better first-time fix rates.
- And social technology has allowed engineers, service, and customer support to collaborate.
These cloud, mobile, social, and big data analytics technologies have enabled manufacturers to transition from systems to service, from information to innovation.
Our team is prepared to help you achieve field service excellence. Our Product Development Information Services team is experienced in the architecture, implementation and support of a technology portfolio making service excellence a reality for many of our customers.
By now, I’m sure you’ve heard the buzz about IoT (the Internet of Things).
‘Start improving the way you do business’, ‘connect with technology’, ‘responsive solutions’, ‘amazing results’.
It’s safe to say that the internet of things along with smart connected enterprises have easily become technology’s theme of the year.
Businesses everywhere have started to look at how they can make more money by inserting this “IoT” thing into their business processes.
The truth behind your success and IoT:
No matter where your journey begins with IoT, it’s essential to recognize good business models rely on technological processes, but technology on its own is not enough.
When it comes to IoT and connected business model innovations, if you don’t have a solid business case, you’re not going to have success.
A connected strategy is about business and business transformation. It’s not just about the technology, it’s about using technology as an enabler.
It’s important to realize there is no value in your IoT platform alone. The real value for you, the success of your business case, lies within your application.
The future is smart and connected.
Whether you choose to build connected solutions into existing products, enter new markets, change your business model, or connect your manufacturing floor; you need to be ready.
Transforming the way you connect with your products, organization, and customers all starts with smart connected design and the right Internet of Things (IoT) platform. The right platform allows you to connect and scale your business.
This is exactly what our company specializes in, in fact we have even created a dedicated connect services team to design and implement custom connected strategies for any organization.
Being able to monitor a product from design into manufacturing, throughout its complete lifecycle makes it possible to improve product quality, increase production, reduce costs, and even predict failures.
Building a smart connected strategy that works for you:
Integrating company initiatives with the Internet of Things needs a strategy, this is what we are here for.
Our connect services team works with your organization to deliver workshops, prescribe technology solutions, and create an IoT strategy that coincides with your company initiatives.
We want to help you define a strategy that makes a connection between your products and operations that already exist within your company and the smart, connected world that we live in today.
