• Q: Do we offer node-locked licenses?
  A: We offer a locked license for Design Essentials and Design Advanced only.

Modernized service strategies combine enterprise IT, ‘smart’ technology, and information.

Manufactures are expected to be more demand oriented, data driven, and technologically focused. This means focusing on the customer, using the data collected from many different areas, and digitally executing strategies using platform technologies.

Many companies today are focusing on the current stage of achieving field service excellence. This tends to be an easier, stand-alone area to focus on as it incorporates vast amounts of technology available to help and support them.

The next stage deals with moving towards connected service platforms which oftentimes involve an integration of smart, connected products. This is when companies will start to deal with how to capture data, leverage the insights, and turn it into actionable results for various stakeholders throughout the organization.

The last stage deals with achieving servitization optimization. Servitization is an important concept because it holds the potential to transform how products are delivered and monetized. This is really the movement towards product service systems and products-in-use value.

Ultimately, providing access to product and parts information is a crucial step in on the path to successful profitable growth.

Technology is fueling service transformation for many organizations.

For instance, here’s how ‘service’ has begun to transform with the help of new technologies:

• Cloud technologies have enabled greater access to service parts visibility and information.
• Mobile technology has put information in the hands of service technicians, at the right time.
• Big data analytics now capture asset and product information, enabling enhanced service quality with better first-time fix rates.
• And social technology has allowed engineers, service, and customer support to collaborate.

These cloud, mobile, social, and big data analytics technologies have enabled manufacturers to transition from systems to service, from information to innovation.

Our team is prepared to help you achieve field service excellence. Our Product Development Information Services team is experienced in the architecture, implementation and support of a technology portfolio making service excellence a reality for many of our customers.

By now, I’m sure you’ve heard the buzz about IoT (the Internet of Things).

‘Start improving the way you do business’, ‘connect with technology’, ‘responsive solutions’, ‘amazing results’.

It’s safe to say that the internet of things along with smart connected enterprises have easily become technology’s theme of the year.

Businesses everywhere have started to look at how they can make more money by inserting this “IoT” thing into their business processes.

The truth behind your success and IoT:

No matter where your journey begins with IoT, it’s essential to recognize good business models rely on technological processes, but technology on its own is not enough.

When it comes to IoT and connected business model innovations, if you don’t have a solid business case, you’re not going to have success.

A connected strategy is about business and business transformation. It’s not just about the technology, it’s about using technology as an enabler.

It’s important to realize there is no value in your IoT platform alone. The real value for you, the success of your business case, lies within your application.

The future is smart and connected. 

Whether you choose to build connected solutions into existing products, enter new markets, change your business model, or connect your manufacturing floor; you need to be ready.

Transforming the way you connect with your products, organization, and customers all starts with smart connected design and the right Internet of Things (IoT) platform. The right platform allows you to connect and scale your business.

This is exactly what our company specializes in, in fact we have even created a dedicated connect services team to design and implement custom connected strategies for any organization.

Being able to monitor a product from design into manufacturing, throughout its complete lifecycle makes it possible to improve product quality, increase production, reduce costs, and even predict failures. 

Building a smart connected strategy that works for you:

Integrating company initiatives with the Internet of Things needs a strategy, this is what we are here for.

Our connect services team works with your organization to deliver workshops, prescribe technology solutions, and create an IoT strategy that coincides with your company initiatives.

We want to help you define a strategy that makes a connection between your products and operations that already exist within your company and the smart, connected world that we live in today.

We tend to operate our businesses like we’re playing a game of telephone…and it’s costing us all money.
You don’t have to be a genius to know that within many companies’ sales, marketing, and R&D teams serve separate functions. With different goals, targets and initiatives these teams tend to collaborate among themselves using the same system of record.

For example, within the same company, a department may rely on Product Lifecycle Management (PLM) systems while others may depend on Enterprise Resource Planning (ERP), Manufacturing Execution System data (MES), and Quality Management Systems (QMS).

Marketing, Management, Purchasing, Engineering, Technical Publications and manufacturing all need to operate off product designs and Bill of Materials (BOM), but while doing so people are likely to interrupt engineering to get information.

With this information they ask different questions, have different intentions, and speak different departmental languages.

The reality is; this inaccessible data is about the same product that happens to be housed in a system you can’t normally access.

By resorting to these misaligned processes, we end up operating on data without its entire context, therefore we lose productivity to requests for data and the switching costs of changing tasks.

Besides, these interruptions are generally counterproductive, especially when you’re working on one task and you’re interrupted regarding a completely different topic.

Without a single means to bridge these systems, your company is missing out on valuable information, time savings, and productivity.

We live in a world where siloed departmental communication doesn’t need to be the norm, after all technology is just about everywhere!

By integrating your critical data into a centralized location, your organization will increase visibility, and achieve better, more informed business decisions.

With technology that exists today, your separate departments can pull data from multiple systems into easy role-based dashboards, providing greater visibility and enhanced analysis.

The result is a rapid way for your team to get data from the vast data pool within your organization, and access it in an easy to consume space.

One of the ways we transform the way companies design, manufacture, connect, and service their products is by value stream mapping ‘Product Development Systems’ and looking for ways to ensure people have access to the information they need when they need it.

Tools like Thingworx Navigate, for companies invested in PTC’s Windchill solution, or the standard Thingworx platform and PLM Apps for those that aren’t, are helping companies pull information from different departments, systems, vendors, etc. to make sure every role has a simplified view of the information they need, when they need it, without slowing down any other departments.

Many businesses rely on one or two technical writers to collect all required technical and digital information needed to create technical and marketing publications.

Most of this effort is manual, using the tried and true method of emailing, calling, and walking down the hall to bug technical resources for information or a screen grab; over and over.

Then the information is created using a one-and-done single-instance authoring software like Adobe FrameMaker, Adobe InDesign, or (please say it isn’t so!!!!) Microsoft Word.

This is a problem because a tremendous amount of risk is introduced when technical information is primarily collected via direct communication, emails, and other manual methods. There is significant room for error and it’s difficult to keep all related data and downstream documents up-to-date in the case of product changes.

Out of date information seems to trickle down to many different publishing channels. Even if tech writers are hardworking and very diligent, there is a natural opportunity to miss updates driven by upstream changes.

Just think of everywhere incorrect information could live if an update is missed. Web sites, user manual libraries, manufacturing instructions, service instructions, printed manuals, marketing literature, and the list goes on. This can increase the risk of providing out-of-date or inaccurate information to customers, manufacturing personnel, and service technicians.

There are a few different technologies available to help companies leverage existing engineering and design data for technical publications. If product data is housed in a Product Lifecycle Management (PLM) tool like PTC Windchill, it can be used to insure all needed technical digital data and information required by technical publications are managed by a single change process.

This pushes the responsibility for accurate information to the people that actually own it. It helps insure people throughout the organization are updating content as part of every change and new product release.

Once data is in one place it becomes easier to create integrations between tools like Windchill and tools like PTC’s Service Information Manager (SIM) and Arbortext.

An integration like this lets companies automatically, and dynamically, populate key information directly to technical publications. It also allows for the creation of integrations to push data to hosted catalogs and reseller sites.

Making the move from manual technical publications to what we just described allows tech writers to focus on optimization of publishing methods rather than data collection and integration. It helps insure overall accuracy of product data throughout the company and in the marketplace.

ROI for this shift is typically measured by the elimination of manual efforts and more importantly the reduction of customer dissatisfaction and lost business.

Stop absorbing unnecessary risk and costs related to out-of-date technical documentation being used by internal and external customers. Consider a dynamic publishing solution like Arbortext or PTC Service Information Manager.

Let content responsibility lie with the content creators. And delight customers with accurate product information no matter when, or how they access content.

We can help you map the optimal product data management and dynamic publishing solution for your business. Contact us to start the conversation. No pressure. Just answers.

Manufacturers always try to find a ways to streamline processes and ‘do more with less.’ It drives success in a world full of competition. One way organizations do this is by reducing process complexity with powerful product life cycle management (PLM) or change management software. Connecting your team directly to live operational data increases efficiency in all departments and allows your organization to save money and manufacture products faster.
EAC Product Development Solutions has partnered with PTC, the world’s product development technology leader, to bring organizations the products and services that they need to succeed in their industry. As a PTC Solutions Provider, we provide the maintenance, support, configuration, and training you need to implement change management software as easily as possible.

PTC Windchill Data Management

If you’re looking to do things like keeping better track of files, create and store Bill of Materials (BoMs), put CAD models and drawings in one place, eliminate the risk of two individuals working on a file at the same time, or secure your data without burdening IT – you’re looking for PTC Windchill.

PTC software – specifically Windchill – is a complete PLM solution that provides capabilities such as:

• Bill of Materials (BoM) Management (EBoM, SBoM, MBoM)
• Configuration and Change Management
• Requirements Capture Management
• Early insight into product quality, reliability, and risk
• Efficiently making product variations with a structured platform
• Product Data Management
• Collaboration across all departments with accurate, up-to-date information
• Seamless software integration and defining standards

PTC Windchill is a PLM solution that provides a smooth transition from design to manufacturing with universal access to all critical product data information so that the process isn’t fatigued with delays.

PTC Windchill, Change Management, eBoM Case Study

ALM Positioners, a leading manufacturer of positioner lifts located in Rock Island Illinois, needed PTC Windchill. The company offers unique, customizable weldments and assemblies that require a lot of CAD models and other product information from engineering before manufacturing even begins. Due to extensive product customization and configuration depending on the needs of their customers, ALM needed a better solution to manage product data. They were drowning in paper files – a lot of which had outdated information.

EAC’s implementation team helped ALM Positioners transition to a digital workflow using PTC’s Windchill software. Windchill helped ALM save up to 4 hours per project by integrating EBoMs and MBoMs into their ERP system.

Watch the ALM Case Study on PTC Windchill to see how it has consistently proven to be a leader in the industry and outperformed competitors when it came to product lifecycle management.