Stephen Covey’s landmark book ‘The 7 Habits of Highly Effective People’ lists the 7^th critical habit as “Sharpen the saw.” It references a parable of a lumberjack and a stranger. The woodsman is very busy cutting down trees. As he completes more and more work his effort increases and his productivity goes down because his saw dulls over time. The lumberjack, exhausted and cursing the labor, is approached by the stranger. “What’s the problem?” asks the stranger. “My saw is dull and won’t cut well” responds the lumberjack. “Why don’t you sharpen it?” asks the stranger. The lumberjack responds “What kind of question is that? Because I would have to stop sawing, and I’m very busy.”  The stranger responds “But, if you sharpened your saw you could cut more efficiently than before. You could get even more work done.”
It’s important to sharpen our saw. We need to keep working to improve our knowledge base, approach, and overall situation. This may involve attending a training class, reading a book, mentoring and being mentored, or joining a peer group. I understand this can be difficult in the world of product development / engineering / design / manufacturing / and service. There is always pressure to get to market, get to the trade show, meet customer demands, etc.

Efficient engineering, design, manufacturing, and service requires efficient use of the supporting technologies for each role. Our training group consistently proves a return on our customer’s investment in training and development. That’s because technology keeps getting better. If you don’t know how to take advantage of the full functionality of your tools like PTC Creo, PTC Windchill, PTC Arbortext, and PTC Mathcad…you’re cutting with a dull saw.

We consistently schedule key PTC certified training classes and training courses that help people throughout organizations make the most of their technology. We deliver everything from Windchill Administrator courses to training classes for specific PTC Creo tools and functionality.

Do me a favor. Take time to sharpen your saw. A few days in a training course could save you hundreds of hours down the line. Contact our training group to learn more about our training and mentoring delivery options and full course catalogue. And check out this blog to learn more about how to select a PTC Training Course and Training Class provider.

Most organizations recognize the importance of a ‘speedy response’ to a quality issue or a customer complaint.

In fact, faster service response time has been named as a top priority for many service lifecycle management efforts. The significant demand for manufacturers and service organizations to resolve customer issues promptly, and to quickly mitigate any product quality issues has become a challenge.

How do you overcome this challenge and implement a solution? The equation involves equipping service technicians and customer facing roles with the right information at the right time, along with aligning parts/inventory and service personnel.

For example, let’s look at a very realistic situation.

Imagine your dryer machine breaks down. You call the manufacturer and learn you have to wait three days for a service visit. Depending on your patience (and laundry needing to be done) this could be the beginning of a very unpleasant customer experience.

But what if that same manufacturer was able to pull up your model, and already knew they had visited you a year ago with a similar issue. How might your experience be impacted if they were to tell you there was a 90 percent first-time fix rate for your specific dryer and a technician would be able to show up with the specific parts needed to fix your issue?

This is the type of service that customers want and are starting to expect.

It is easy to see how putting the right information in a service technicians’ hands at the right time is so important.

Service technicians want to be able to see service information and technical service bulletins. They want to see information on the job and have access to just in time training. They have a desire for formal training, tech assist helpdesks and hotlines, and safety instructions.

So how do we enable and empower technicians to optimize service experiences and exceed customer expectations?

Here are some of the best practices that we have gathered:

1. 1. Provide access to technical/service parts information when technicians need it
2. 2. Make that information easy to search
3. 3. Supply accurate product and configuration information including all parts and service history
4. 4. Enable easy ways of ordering parts
5. 5. Offer just in time training/help

‘Smart’ service management is your key to success.

Your service information needs to be managed at a network level. This ensures that all your players in the service web have access to the right information, at the moment they need it.

Adding a modern layer of accessibility to your information is a critical part of ensuring your service network can operate efficiently and effectively.  This is what will help you drive positive customer experiences throughout your product lifecycle.

We offer the technology solutions and technical expertise to make real-time service information delivery a reality. Contact us to learn more about our Product Development Information Services group, PTC’s Arbortext and Service Lifecycle Management technologies, and the PLM solutions that can effectively link together your product data and service part information.

Evolving your BoM strategy, tools, and abilities. “EBoM vs. MBoM” transforms into “EBoM integrates with MBoM.” This integration includes associativity to one another, time saving tools, elimination of error prone manual steps & more.
Imagine eliminating the common disjointed processes, additional time, and error prone manual steps involved in the creation of downstream BoMs from Engineering into Manufacturing, Production and Service management.

Concepts & examples such as Manufacturing Bill of Materials (MBoM) are shown below, all under one system, integrated & associated, and created with a single click. Then they’re easily edited to meet downstream BoM needs.

BoM creation can be streamlined & improved by associatively creating downstream BoMs (S or M or other) and eventually, connecting them to your ERP system. For now, we’ll focus on the first step of this business transformation concept; the creation of the second, or downstream M or SBoM, starting with a simple EBoM example, created in minutes, and easily viewed & tracked.

Who should be involved in this topic at your company? Ideally, your Configuration Manager role should be leading or heavily involved in this process.

The starting point & tool is PTCs Windchill and your willingness to change & improve.

Once your CAD data is ready to check into Windchill, there is an option (check box) to auto-associate the EBoM to a downstream BoM such as an MBoM. It is a 1:1 relationship for starters. Options can branch out from here into many CM (Configuration Management) directions. Such as multi-level BoM management, uses, visualization and more.

Once created, you can manipulate & edit the default 1:1 downstream BoM to your needs; adding bulk items, manufacturing specific sub assemblies, (build throughs) even new service end items. You can also flatten out an EBoM to meet assembly or production needs. BoM items such as adhesive, lubricant, paint or coatings, packaging items, all things that typically are not on an EBoM, can and do belong on the M or SBoM.

If this fits your company’s needs? consider using Windchill’s auto-associate feature.

This article covers a couple examples. If this is not deep enough…here are even more tools to consider. Topics such as creating associated manufacturing instructions, work instructions, work plans and more. Change Management is shown as reference only, it is an optional element of Windchill for another blog.

There are many options to this topic, these are common examples that fit a lot of needs and is considered a starting point.

1^st example shows all BoM & change components all connected in one system vs. manually done in silo fashion, which is industry’s most common method today. These examples are shown in PTCs Windchill reference viewer tool, which ties all related objects into view for easy visibility with just a few clicks.

1. 1. EBoM structure (highlighted in green)
2. 2. Change requests, notices and tasks (highlighted in red)
3. 3. MBoM structure (highlighted in blue) with their own, or connected Change Management Requests, Notices & Tasks

2^ndexample shows an EBoM, SBoM (Service Kit in this example), with a saleable end item service kit, as well as components for service or manufacturing BoMs. It also shows Changes, these can also be created, edited, routed, approved or rejected, and even include the SBoM if need be.

Please connect with EAC to learn more, to discover your company’s transformation opportunities with an assessment, maybe see a demo, or attend a webinar. The goal is to help your company transform how you design, manufacture, connect to and service your products.

Setting up enterprise systems can be difficult. For 55% of companies, integrating data has been cited as the most significant hurdle in their data management efforts, along with additional costs from distributing data across the firm. Despite these complications, over 60% of companies still prefer to handle system integrations themselves. It’s time to avoid these costs. Discover our 6 Powerful Reasons to Hire Experts to Implement Your Product Data Management (PDM) and Product Lifecycle Management (PLM) solutions.

1. Implementation is what they know best

Implementation specialists regularly install, implement, and configure product data management (PDM) solutions as well as product lifecycle management (PLM) solutions. Implementation is what they do best! By leveraging the collective experience from a team of implementation specialists, you can ensure that your systems will be properly designed, setup and configured to meet your organizations unique business workflow.

2. 2. You will avoid the creation of an unstable system

Leaning on PLM Integration specialists will help your organization understand the organization’s dilemma, review its actual needs and define a company-wide PLM strategy. Think about the reason you decided to implement these systems in the first place. Odds are your company was attempting to change processes, boost productivity, simplify management and many other things.

There are many cases where companies attempt to configure things on their own, only to end up with an unstable system that is hard to connect. And what good is your new system if your organization is unable to use it?

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4. 3. You will reduce your operating costs

A highly experienced staff that specifically focuses on your system’s needs allows your team to avoid wasted time on “the learning curve.” This frees your team to focus on the specialties for which they were hired.

Beyond productivity, implementation support ensures your engineering data is secure, stable, and available; no matter what department is using it. With a properly implemented system, you can be sure your organization will get the most out of your investment, and save time and money.

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5. 4. Implementation specialists are familiar with difficult tasks and situations

Implementation teams are trained to handle advanced tasks, no matter the situation. For instance, In the case of a corporate split or a corporate merger, implementation teams are well trained to handle data splitting or data combinations. By using an implementation specialist your organization will greatly accelerate the time and value of your system investment while providing an environment for swift adoption of your new technology. These experts have experience implementing systems right the first time, for companies of all sizes.

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6. 5. Implementation specialists can support a variety of products

There are many technical challenges such as customization and data migration that make implementing PLM and PDM solutions complex. Implementation specialists recognize the choices your organization has when it comes to implementing different styles of PDM and PLM solutions. They understand that the out-of-the-box functionalities of your system do not always meet all of your organization’s unique business needs and requirements. By hiring an implementation specialist, you can ensure your system is properly customized and designed to fit your organization’s needs.

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7. 6. A successful implementation will motivate system adoption

After implementation comes adoption. This includes training and usability of your system. A trained implementation specialist will help you shift from a traditional technology-centered implementation effort to an end-user centered approach that promotes user acceptance and in turn an accelerated adoption of new processes and technology. This will help your company achieve desired business objectives faster, with less disruption to your organization.

Everything else aside, if you are at the decision stage contemplating whether you should hire an expert to implement your PLM/PDM solution or not, the answer should be a “no-brainer.”

A team of implementation specialists will leverage their technical knowledge, industry expertise, and experience to design and implement a cost-effective system that meets your organization’s unique needs.

We want you to get the most out of your PLM/PDM enterprise solution. Let us know how we can help.