Help us help you! We know your Windchill System is critical, that’s why we designed a program just for you.
Some estimate that 70% of companies do not regularly perform routine maintenance on their Windchill System. Were on a mission to change that.
In an effort to provide on-going technical support, business process consulting and adoption services; EAC offers the Windchill Alliance Program (Services). This is a service package intended to provide professional Windchill maintenance and administration services, regardless of a customer’s stage of adoption.
Our team of expert technicians will improve your system performance, optimize server and license configurations, and ultimately maintain a stable PLM environment for your organization.
After receiving your FREE Windchill System Checkup and becoming a customer, here’s what you will receive:
System and Application Administration
This includes everything from starting and stopping your Windchill environment to cleaning up unreferenced files and cache folders. Let our team do the busy work of monitoring and managing your system so you can get the most out of your Windchill investment.
Database Administration
The EAC Alliance team will review, restore, and analyze your database growth and performance. Our database administration covers anything and everything from network administration, security administration, and backup services. Put us in-charge of performing and verifying your scheduled system backups to ensure your system is running properly.
Business Administration
We will take care of all your Windchill business administration needs such as adding new roles, updating accounts, operating system maintenance, network administration, license usage reporting and more.
End-User Support
Our end user support consists of everything from help desk support, to advice on best practices, to user mentoring, to Alliance Program review meetings and more. We want to help you with all your system questions and needs.
Still want to learn more? Check out our article on the Top 10 Questions we get about our EAC Alliance Program.
Also, Here’s what customer’s see with our Windchill Managed Services and what you can expect as an EAC Alliance Customer!
Our goal is to help you increase your Windchill system uptime, eliminate corrupt workspaces, improve sluggish system performance, safeguard your security, and guarantee your system is up-to-date. Take a proactive approach to maintaining your Windchill environment today!
We have had a long-standing relationship with a local manufacturing company over the years and are proud to share their success story with the rest of the product development world. PTC Windchill, PTC’s PLM solution, helps Virnig Manufacturing go paperless, streamline operations, and save over 325 hours per year.
What stands out about this case is the fact that the company was able to reduce or eliminate paper trails in all departments in less than one month thanks to a single tool. Why is going paperless such a big deal? Companies go out of their way to eliminate unnecessary processes in order to operate at a maximum efficiency. Most companies will invest in a Product Lifecycle Management (PLM) system to streamline the flow of product data through the organization, improve quality and efficiency, and better manage their business. PLM systems organize a company’s product data in one place so there are no obstacles between departments and accurate product, manufacturing, and service information.
Virnig Manufacturing has been designing and producing skid steer attachments for over 27 years. Due to an expanding workforce over the years, Virnig faced a new challenge of organizing the over-flowing piles of critical work documents. Darin Virnig, Engineering and Production Manager, and his team kept all work documents in large red binders throughout the facility and in each department. Due to the recent growth and expansion of the business, Darin needed to find a file management solution.
Download the case study to see how Virnig Manufacturing is leveraging a right-sized PLM solution — PTC Windchill — to overcome some of their biggest challenges.
If you don’t have PLM in your organization at all, reach out to us. We have a team of experts ready to answer any questions you may have. They would love understand your situation and the benefits of implementing PLM in your organization.
Click above or watch the video here.
Enterprise systems require administration and management that can be time-consuming and foreign territory for many companies. This is why we created The EAC Alliance Program.
The Alliance Program provides PTC Windchill system administration and support services.
Our team of expert technicians improve system performance, optimize server and license configurations, and maintain a stable PLM environment for your organization. The Alliance Program is transforming the way companies service their Windchill and Intralink PLM & PDM systems.
Alliance Program customers save an average of 50% over other options for dedicated administration and support.
Our team of certified and experienced technicians proactively monitors system events and diagnostics that typically go unnoticed.
Their attention to detail and deep understanding of the technology allows them to increase system stability and reduce downtime by up to 95%.
At EAC, we want to partner with you to you create a better, more productive workspace. The Alliance Program is helping customers increase user satisfaction and ensure a return on their Windchill investment. We accomplish this by providing:
- On-going technical support
- Business process consulting
- System Monitoring
- System Maintenance
- Upgrade Planning
- Implementation
- Performance Tuning
- Windchill Server Optimization
- Monthly Mentoring for Admins & Users
- Discounts on all EAC Training Services
If you’re looking for a way to improve sluggish or slow Windchill system performance, increase system uptime up to 99%, and even reduce operational risk, the Alliance Program can help. To learn more about the Alliance Program, download our brochure here.
Curious about the current state of your system? For a limited time the EAC Alliance Program team will perform a FREE Windchill System Analysis. You can claim your free Windchill System Analysis here.
