Windchill Administration

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Windchill Administration Services – EAC Alliance

Proactive administration, optimization, and managed services keeping Windchill systems stable, secure, and high-performing

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Administering / Managing Windchill

Managing Windchill can be demanding. From user configuration and system tuning to server performance and upgrade planning.

EAC’s Windchill Administration Services combine decades of PLM experience with hands-on technical expertise to ensure your system is resilient, scalable, and ready for the future.

Our dedicated team of certified Windchill specialists monitors, maintains, and supports your system so you can focus on innovation, not administration.

Challenges in Administering and Managing Windchill We Solve

Without proper PLM administration, companies often face:

Unplanned downtime that disrupts design and manufacturing schedules
Poor system performance that slows engineering productivity
Limited internal expertise to manage configuration, updates, and patches
Data integrity issues due to inconsistent access and security settings
Inefficient workflows caused by outdated configurations or neglected upgrades

EAC administration helps you eliminate these disruptions and bottlenecks before they impact your operations.

Team collaborating on blueprints and technical drawings, evoking Windchill administration and managed services for project alignment.

The Benefits of Partnering with EAC

Partnering with EAC for Windchill administration delivers measurable results:

Predictable Performance: Optimize databases, indexing, and server architecture for speed and reliability.

Reduced Downtime: Proactive monitoring prevents small issues from becoming major outages.

Lower Operating Costs: Offload administrative burden and reduce the need for full-time PLM resources.

Scalable Growth: Ensure your PLM infrastructure evolves with your business needs.

Peace of Mind: Dedicated experts managing your environment 24/7.

Jerry Held

GSI Group

We feel we have a partner in EAC, not just a consultant. EAC has learned our business and current processes and made recommendations for improvement where necessary. GSI Group is very satisfied with the services EAC has provided.

The Vehicle Service

The Alliance program from EAC has enabled us to maintain a stable Windchill PDMLink environment with a high level of uptime. There has only been a couple of times when we needed help, during those times they responded quickly and were up and running within no time. They are a team of technically competent professionals and are easy to work with.

Myron Pundt

VP of Engineering, ALM Positioners

When we started down the road with EAC looking at Windchill, our goal was to streamline the process so we could get automatic loads into our ERP system. EAC was instrumental in driving us to the right solution.

Brian Paulin

President Engine Power, Inc.

EAC has definitely impacted our growing abilities. As we gain production we need to be more efficient. EAC has allowed us to do that by tracking our products easier. Before, we were using folders to track them manually. We’d lose control, somebody would modify it, and you wouldn’t know. EAC has allowed us to really dive in and keep track of that to reduce the amount of people required to handle that much information.

Jim K

Engineer, FlexMation

A report within 24 hours! There’s no question about EAC’s expertise and dedication to their customers.

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Key Features of Our Windchill Administration Services

EAC Alliance covers the full spectrum of PLM operational needs.

System Monitoring & Maintenance

Continuous health checks on servers, file vaults, and Windchill components
Automated monitoring tools to detect issues before they cause disruption
Routine backups and system recovery verification

Configuration & Optimization

CDatabase tuning, indexing, and storage optimization
License management and configuration adjustments to fit usage trends
Workflow validation and user role alignment

Security & Compliance

User access management and permission control
Patch deployment and vulnerability remediation
Compliance with ITAR, FEDRAMP, and corporate security standards

Upgrades & Migration Support

Assistance with planning and executing version upgrades
Testing and validation to ensure smooth transitions
Coordination with your IT and engineering teams for zero downtime rollouts

Expert Consultation & Reporting

Regular system health reports and performance dashboards
Strategic recommendations for continuous improvement
Dedicated customer success manager for ongoing alignment

Use Cases for Windchill Administration and Management

EAC Windchill Administration supports organizations at every stage of their PLM journey.

Quick Response to Urgent Issues: In the event of an outage, when servers go offline, we will respond within an hour.
New Implementations: Ensure a stable foundation and prevent costly configuration mistakes.
System Overload Recovery: Stabilize performance issues caused by growth or poor maintenance.
Upgrade Readiness: Prepare environments for Windchill version updates or cloud migration.
Ongoing Managed Services: Offload daily maintenance to EAC’s certified Windchill experts.
Security & Compliance Assurance: Maintain controlled access and data integrity across global teams.

Evoking engineering design services with professionals reviewing architectural blueprints and project plans.

Ready to optimize your Windchill environment?

Your PLM system should empower your business, not slow it down.

With EAC’s Windchill Administration Services, you gain a dedicated partner ensuring your system is stable, secure, and performing at its best.

Let’s transform your Windchill experience together.

Optimize Your Windchill Environment With EAC