Stephen Covey’s landmark book ‘The 7 Habits of Highly Effective People’ lists the 7th critical habit as “Sharpen the saw.” It references a parable of a lumberjack and a stranger. The woodsman is very busy cutting down trees. As he completes more and more work his effort increases and his productivity goes down because his saw dulls over time. The lumberjack, exhausted and cursing the labor, is approached by the stranger. “What’s the problem?” asks the stranger. “My saw is dull and won’t cut well” responds the lumberjack. “Why don’t you sharpen it?” asks the stranger. The lumberjack responds “What kind of question is that? Because I would have to stop sawing, and I’m very busy.” The stranger responds “But, if you sharpened your saw you could cut more efficiently than before. You could get even more work done.”
It’s important to sharpen our saw. We need to keep working to improve our knowledge base, approach, and overall situation. This may involve attending a training class, reading a book, mentoring and being mentored, or joining a peer group. I understand this can be difficult in the world of product development / engineering / design / manufacturing / and service. There is always pressure to get to market, get to the trade show, meet customer demands, etc.
Efficient engineering, design, manufacturing, and service requires efficient use of the supporting technologies for each role. Our training group consistently proves a return on our customer’s investment in training and development. That’s because technology keeps getting better. If you don’t know how to take advantage of the full functionality of your tools like PTC Creo, PTC Windchill, PTC Arbortext, and PTC Mathcad…you’re cutting with a dull saw.
We consistently schedule key PTC certified training classes and training courses that help people throughout organizations make the most of their technology. We deliver everything from Windchill Administrator courses to training classes for specific PTC Creo tools and functionality.
Do me a favor. Take time to sharpen your saw. A few days in a training course could save you hundreds of hours down the line. Take a look at the EAC Training Calendar. Maybe you’ll find the perfect PTC training course to put a new edge on your saw. Contact our training group to learn more about our training and mentoring delivery options (Like EACLive!) and full course catalogue. And check out this blog to learn more about how to select a PTC Training Course and Training Class provider.
Most organizations recognize the importance of a ‘speedy response’ to a quality issue or a customer complaint.
In fact, faster service response time has been named as a top priority for many service lifecycle management efforts. The significant demand for manufacturers and service organizations to resolve customer issues promptly, and to quickly mitigate any product quality issues has become a challenge.
How do you overcome this challenge and implement a solution? The equation involves equipping service technicians and customer facing roles with the right information at the right time, along with aligning parts/inventory and service personnel.
For example, let’s look at a very realistic situation.
Imagine your dryer machine breaks down. You call the manufacturer and learn you have to wait three days for a service visit. Depending on your patience (and laundry needing to be done) this could be the beginning of a very unpleasant customer experience.
But what if that same manufacturer was able to pull up your model, and already knew they had visited you a year ago with a similar issue. How might your experience be impacted if they were to tell you there was a 90 percent first-time fix rate for your specific dryer and a technician would be able to show up with the specific parts needed to fix your issue?
This is the type of service that customers want and are starting to expect.
It is easy to see how putting the right information in a service technicians’ hands at the right time is so important.
Service technicians want to be able to see service information and technical service bulletins. They want to see information on the job and have access to just in time training. They have a desire for formal training, tech assist helpdesks and hotlines, and safety instructions.
So how do we enable and empower technicians to optimize service experiences and exceed customer expectations?
Here are some of the best practices that we have gathered:
- 1. Provide access to technical/service parts information when technicians need it
- 2. Make that information easy to search
- 3. Supply accurate product and configuration information including all parts and service history
- 4. Enable easy ways of ordering parts
- 5. Offer just in time training/help
‘Smart’ service management is your key to success.
Your service information needs to be managed at a network level. This ensures that all your players in the service web have access to the right information, at the moment they need it.
Adding a modern layer of accessibility to your information is a critical part of ensuring your service network can operate efficiently and effectively. This is what will help you drive positive customer experiences throughout your product lifecycle.
We offer the technology solutions and technical expertise to make real-time service information delivery a reality. Contact us to learn more about our Product Development Information Services group, PTC’s Arbortext and Service Lifecycle Management technologies, and the PLM solutions that can effectively link together your product data and service part information.
If there’s one thing I hope you take away from this post it’s this – there’s no reason to keep product data in your company a secret from other people in the organization that need it to do their jobs. Being able to access accurate data helps everyone in all departments to maximize their output and ultimately reduce costs, increase product quality, and get products to market faster. We offer a few solutions to help you make better decisions and have a transparent view of the data you need to do your job.
According to the International Data Corporation only .05% of data we create is ever analyzed and used. To be clear – there is a lot of data floating around out there and not a lot of us are properly using it. Why should you care? Your organization could be losing a ton of money. Bernard Marr, Strategic Business and Technology Advisor says, “By some estimates, just a 10% increase in data accessibility will result in more than $65 million additional net income for a typical Fortune 1000 company.”
Where does the problem stem from? It’s typical that the author of specific product data is the only one who can access that data. This can result in the author involuntarily withholding it from others in the organization that may need it.
For example, a designer or engineer may have CAD data that a technical publications manager needs to distribute to his team in order to create accurate and easy to understand product manuals or instructions. In this case, why can’t the technical publications manager ask the engineer for that data? Well, they can… if the engineer is immediately available. But what if that engineer is on vacation? Sick? On-site with a customer? In a meeting?
In addition to the challenge of getting the author’s immediate attention to get the information you need – how long would it take for the engineer to stop what he or she was doing to get you that data? What if they’re in the middle of a project? You’re interrupting him or her and throwing off their productivity for the day.
So how do you get around accessing the data without interrupting your peers?
ThingWorx Navigate
PTC recognized this exact problem and developed ThingWorx Navigate, role-based apps that allows users to access that data that they need within their organization. In most cases, there is no need for a Windchill (product lifecycle management software) upgrade or training for individuals in your organization to use the apps. ThingWorx Navigate is meant for anyone who wants a convenient platform to securely access product data with simple tailoring that is easy to deploy and adopt.
Role-based offerings, like ThingWorx Navigate, which are targeted to different organizational roles and use cases, are essential to optimizing access to up-to-date product data across the extended enterprise. – CIMdata
EAC Productivity Apps
EAC Productivity Apps takes ThingWorx Navigate to the next level and provides customized tailoring to your specific organization’s data accessibility needs. These apps promote adoption and amplify the return on investment in your Product Lifecycle Management (or Windchill) system and allows more robust functionality and visibility into Windchill PDM, ERP, CRM, and QMS in single role-specific dashboards for increased interdepartmental collaboration.
We offer the following EAC Productivity Apps (and are constantly developing more!):
Quick Access
Quick Access was created to provide an improved user experience, and by extension, user productivity for shop floor personnel requiring streamlined access to critical and select data sets.
This EAC Productivity App allows downstream users to feed critical quality information back to engineering with minimal effort. The simplified interface and consolidated task workflows help users easily submit new problem reports, new change requests, and new variances with product data management (PDM) and product life cycle management (PLM) software.
BoM Reports
BoM Reports app provides users with a visual representation, a cost rollup for materials, and detailed listing of the current status of an end item or product. This app displays information about each part contained in the bill of materials (BoM) and groups them in a chart for simple viewing and cost comparison.
This EAC Productivity App allows users to quickly assess Bill of Material (BoM) costs and helps projects stay on-time and on-track. The simplified view helps ensure products are built with the appropriate design iterations.
Part Associations
Part Associations provides a “shortcut” for non-mainstream Windchill software users and shop floor personnel to access critical computer-aided design (CAD) files and documentation associated with part data.
This EAC Productivity App allows users to quickly access all drawings, parts, assemblies, and other documents associated with CAD files and part data. If you’re having issues searching for specific information or content in Windchill, this app consolidates results into a single screen.
Custom App Development
Not finding what you’re looking for with ThingWorx Navigate or our EAC Productivity Apps? We have application experts at our organization that are dedicated to creating custom applications just for your organization.
If you think your organization is ready to save time and money by boosting your organization’s productivity with one of these data management solutions – then reach out to us and we’d be happy to give you a demo and answer any questions you may have.
Part II – (You can read part 1 here) Evolving your BoM strategy, tools, and abilities. “EBoM vs. MBoM” transforms into “EBoM integrates with MBoM.” This integration includes associativity to one another, time saving tools, elimination of error prone manual steps & more.
Imagine eliminating the common disjointed processes, additional time, and error prone manual steps involved in the creation of downstream BoMs from Engineering into Manufacturing, Production and Service management.
Concepts & examples such as Manufacturing Bill of Materials (MBoM) are shown below, all under one system, integrated & associated, and created with a single click. Then they’re easily edited to meet downstream BoM needs.
BoM creation can be streamlined & improved by associatively creating downstream BoMs (S or M or other) and eventually, connecting them to your ERP system. For now, we’ll focus on the first step of this business transformation concept; the creation of the second, or downstream M or SBoM, starting with a simple EBoM example, created in minutes, and easily viewed & tracked.
Who should be involved in this topic at your company? Ideally, your Configuration Manager role should be leading or heavily involved in this process.
The starting point & tool is PTCs Windchill and your willingness to change & improve.
Once your CAD data is ready to check into Windchill, there is an option (check box) to auto-associate the EBoM to a downstream BoM such as an MBoM. It is a 1:1 relationship for starters. Options can branch out from here into many CM (Configuration Management) directions. Such as multi-level BoM management, uses, visualization and more.
Once created, you can manipulate & edit the default 1:1 downstream BoM to your needs; adding bulk items, manufacturing specific sub assemblies, (build throughs) even new service end items. You can also flatten out an EBoM to meet assembly or production needs. BoM items such as adhesive, lubricant, paint or coatings, packaging items, all things that typically are not on an EBoM, can and do belong on the M or SBoM.
If this fits your company’s needs? consider using Windchill’s auto-associate feature.
This article covers a couple examples. If this is not deep enough…here are even more tools to consider. Topics such as creating associated manufacturing instructions, work instructions, work plans and more. Change Management is shown as reference only, it is an optional element of Windchill for another blog.
There are many options to this topic, these are common examples that fit a lot of needs and is considered a starting point.
1stexample shows all BoM & change components all connected in one system vs. manually done in silo fashion, which is industry’s most common method today. These examples are shown in PTCs Windchill reference viewer tool, which ties all related objects into view for easy visibility with just a few clicks.
- 1. EBoM structure (highlighted in green)
- 2. Change requests, notices and tasks (highlighted in red)
- 3. MBoM structure (highlighted in blue) with their own, or connected Change Management Requests, Notices & Tasks
2ndexample shows an EBoM, SBoM (Service Kit in this example), with a saleable end item service kit, as well as components for service or manufacturing BoMs. It also shows Changes, these can also be created, edited, routed, approved or rejected, and even include the SBoM if need be.
Please connect with EAC to learn more, to discover your company’s transformation opportunities with an assessment, maybe see a demo, or attend a webinar. The goal is to help your company transform how you design, manufacture, connect to and service your products.
1. Why do I need to do regular maintenance on my PTC Windchill system?
Critical systems, like Windchill PLM, must be available to users. This is why it is so important to do regular maintenance on your PTC Windchill system. Windchill system outages can be costly and impact system adoption and usage. Therefore, it is recommended that you complete regular, preventative maintenance to identify and resolve issues before they cause performance problems or service interruptions.
2. What is included in the Alliance program?
We start by assessing your department and company’s needs. We combine the assessment results with our understanding of successful Windchill implementations and deliver recommendations and a plan for a stable, high-performance Windchill instance. The flexibility of the Alliance program allows us to configure an engagement as needed. This gives us the ability to tailor the program specifically to your company.
3. Can my staff complete the Windchill maintenance activities?
Certainly! Keep in mind that preventative Windchill maintenance tasks are commonly an afterthought, and other projects are likely to take precedence. As the staff becomes busier, their dependence on a functioning Windchill system increases. These would be times when a system outage during a critical project could prove to be disastrous.
4. Can you train my staff to complete Windchill maintenance tasks?
Yes, in fact we would love to help train your staff how to complete Windchill maintenance tasks. EAC has PTC certified instructors that are available to deliver all of the Windchill Business and System Admin training courses offered by PTC. After attending these classes your staff will be ready to take on their new Windchill responsibilities. Additionally, we can provide mentoring with our Windchill experts to answer all of your Windchill maintenance questions.
5. What are some benefits of using the EAC Alliance program?
One of the core benefits of the EAC Alliance Program is the ability to take a proactive approach to maintaining your Windchill system – ensuring high availability and performance. By completing regular system maintenance and software updates you are able to better leverage your PTC investment. You can also eliminate the need to maintain a staff of Windchill Administration experts by assigning these system and business admin tasks to our EAC’s expert consultants. Our Windchill consultants have years of experience and complete these same activities on a daily, weekly and monthly basis for many Alliance Program customers.
6. Are Windchill system updates and upgrades included in the Alliance Program?
Yes, the EAC Alliance Program can be structured to include Windchill system updates and upgrades. When you include this in your Alliance Program you can easily budget a fixed cost over the upcoming months and years.
7. Can you support my Global company?
Yes. While EAC is based in the United States, we are part of the PTC Strategic Partner network giving us access to many additional resources overseas. We call on these partners to help with implementation, training, and support services local to international facilities.
8. Are you able to provide 24/7 Windchill support?
Yes. We can provide your company access to our support case submission system, which will allow your Windchill users to log cases at any time of day. If emergency Windchill support is required (noted by the priority level assigned to your case), our team will be notified immediately and begin support. If you require overseas support, and international support is included in your Alliance Program agreement, we will coordinate with a local PTC partner to address the issue.
9. Doesn’t my PTC Maintenance agreement include similar Windchill services?
No. Your PTC maintenance agreement covers all Windchill updates to software that you have purchased as well as technical support should you have a problem that requires resolution. It does not include the services necessary to update, upgrade and maintain your Windchill system.
10. How much does the EAC Alliance Program cost?
This varies based on the complexity of your Windchill environment and the level of support you would like to include in your service level agreement (SLA). This can be determined by having a quick conversation with your team and proposing a solution that correctly addresses your needs. Contact us today for further information!
Windchill is a mission-critical enterprise system with multiple components and touch points across an entire enterprise. Because of this complexity, you might recognize the need for Windchill Managed Services.
EAC has created a managed services program for your Windchill system – The EAC Alliance Program. The Alliance Program provides PTC Windchill managed services such as Windchill administration and support.
Our team of expert system administrators help improve system performance, optimize server and license configurations, and maintain a stable PLM environment for your organization.
Here’s what customer’s see with our Windchill Managed Services and what you can expect.
Windchill Managed Services Percent of Uptime
95.1% of our EAC Alliance Program customers achieve 100% Windchill uptime. Our customers that do not have 100% Windchill uptime still maintain over 99% availability. This is an overall average of 99.95% or more uptime.
Windchill Managed Services Predictive Maintenance
Our Alliance program executes planned (weekly, monthly, etc) Windchill maintenance. Predictive maintenance is more efficient and the preferred approach to system maintenance. Roughly 1/4 of Alliance customers choose to implement PTC System Monitor (PSM) as a way to bolster EAC’s already rigorous proactive maintenance.
Speed/Performance of Windchill with Managed Services
100% of EAC’s Alliance Program customers see an improvement in the speed and performance of their Windchill system. Out of the box, Windchill leaves a lot of room for performance tuning and server optimization. Our EAC Alliance Program Team are skilled in analyzing and optimizing system resources to suit your individual needs
Windchill Managed Services Security/Patches
100% of our EAC Alliance customers receive (or are notified) of patches. This way you can be assured that your system is running with maximum security at all times.
Want to learn more about what our EAC Alliance Program has to offer? Download our Alliance Program Brochure and check out the top 10 questions we get about our Windchill Managed Services.
